Frequently Asked Questions
What are Enviropac Rentals boxes made from?
Our boxes are made from 100% recycled Polypropylene. You may identify this fancy name as common old plastic. Australians use 1.3 million tonnes of plastic each year however only 46% of this is recycled unfortunately. We are proud to apply the environmentally friendly badge to our products.
What is the weight rating of Enviropac Rentals boxes?
All our Boxes are rated to hold an impressive 30 kilograms! This high rating is all for your benefit. You don’t even need to tape the bottom of our boxes as there are fully welded for extra support. Try lifting 30kgs with a cardboard box without fully covering the base in packaging tape. Please practice Safe Listing Techniques. If it looks to heavy, grab somebody to give you a hand.
How does it all work?
Simply choose the products or packages you require. Head to the online Checkout where you will be prompted to save and submit your package request. We will give you a call once we have received this request to confirm the booking. You can choose to pay either before or at the time of the delivery. We will then arrange for a delivery at a convenient time for you. Time for you pack it all up and move. When your fully unpacked just give us a call and we will come pick it all up.
Do you require a deposit?
The answer is yes. We require a deposit to ensure the protection of our boxes is not only important to us, but to you as well. Your deposit amount will be customized to the order you place. Your deposit will be taken at the time of your order. We can accept holding a Credit Card on file as an alternative to cash deposit. Not to worry though, nothing is debited from the card. The Credit card details are just held on file until it is time for us to collect your rented items. If all of your items are returned in a satisfactory condition then we will refund your deposit or destroy your security information. Depending on the method of transfer, this may take 1-3 business days to become available to you.
What identification do you require and how is it protected?
Do I have to pick up my order and drop it off after?
Not at all. We can arrange to have your order delivered direct to your door. However, if you’d like to pickup your boxes, we can help you load them into your car.
How much does it cost for delivery and collection?
All our Package deals come with the added advantage of FREE DELIVERY if you are moving within the Logan Region. We like to take care of all our customers so we also offer free delivery on every order over $60.00 if you are moving within the Logan Region. Concerned about freighting outside of the Logan Region? Don’t stress, just give us a call.
What if I need more boxes?
No worries at all. Get in touch and we will arrange a delivery within 24 hours, subject to availability. If you have originally rented a Package Deal, we offer you the EXCLUSIVE right to free deliveries if you are moving within the Logan Region! If you were not originally a Package Deal customer, you may incur a delivery fee depending on how much your total order comes too.
What happens if I accidentally break a box?
It is what it is. Accidents happen and we completely understand that. We will need to assess whether negligence has caused the breakage or it is a product fault. If you accidentally break a box, please let us know before you move and we will arrange for a replacement or refund depending on the individual circumstances.
What happens if I have lost any of the items I rented?
We understand that moving can be an organisational nightmare. We ask that you please keep track of all the items you have rented. Once you have placed your order, you will be made aware of all cost associated with replacement items. If the situation occurs that something becomes lost, we will deduct the units cost from your deposit. We provide you with an itemised checklist that will help with making sure all your rentals are present and accounted for when we come to collect.
What happens if a box isn’t returned?
The answer is similar to the previous question. Once you have placed your order you will be made aware of all cost associated with replacement items.
Do I have to clean the boxes after use?
Nope! Just flip them upside down to make sure none of your belongings remain, then fold them flat and wait for a pickup, or return them to our office in Hillcrest. We clean all our products top to bottom with environmentally friendly cleaning products after each rental. We are quite happy to be the clean freaks in this relationship.
How do I pay?
We support most common forms of payment. Once you have placed your order we can take an Eftpos payment over the phone or face to face when your products are delivered. Alternatively, if there is enough time, you can choose to make a direct bank transfer. We require your total payment before we unpack your goods however, we understand everyone’s circumstances are different. Please call us to discuss payment plans if you feel this may be an option for you.